The in-game player reporting system of Overwatch can be important when used correctly, but it often is abused as well. Blizzard has now recognized this, and says they will be changing it with upcoming patches.
As it stands now, if a player is reported enough times, their account gets silenced from the in-game voice. The problem is, players are reporting other players not just for being abusive or for harassment, but also for doing things like player annoying characters like Symmetra. Regardless of how annoying a character may be, some players play them honestly, and Blizzard put the character in the game, so it should be up to them to fix this problem.
Well, we now know that they are trying to, as one player posted on the Blizzard Overwatch forum:
Blizzard, you need to fix your reporting system.
I’m sick of people reporting me for playing unpopular heros (Sym) in QP and Competitive and having those reports result in my account being silenced.
It’s the definition of harassment and abusing players for playing heroes you’ve put in the game.
Game director Jeff Kaplan then replied, saying:
We’re actively working on this right now.
It’s going to take some time for all of the changes we want to do to get implemented. But starting in Patch 1.5 you’ll start to see the early beginnings of change to the reporting system. More changes will come in subsequent patches.
As of yet, there is no release date announced for patch 1.5, but it has been talked about quite a bit lately, so hopefully some good changes will come to the reporting system to bring it more integrity.