Riot Games is continuing to crackdown on “toxic” gamers in League of Legends, officially rolling out a new banning system starting today. In recent weeks, the studio has also closed chat rooms and deactivated skin codes as it works on the problem.
The new ban system is two-tiered. A new machine learning approach is being introduced, but then Player Support manual reviews will be used to double-check the bots got it right.
Riot spokesperson Jeffrey Lin explains the new system is designed to target and stamp out “extreme cases of toxicity (such as intentional feeding, racism, death threats, homophobia, etc)”. There are serious penalties on the table when the bad guys are caught, too: 14-day bans, or – in some cases – being locked out of the game permanently (with code 2500).
We’ll be testing 1 server at a time in small doses to monitor the effectiveness of the system carefully and minimize false positives. All Riot regions will get the same test at some point in the future. Depending on the results of the tests, we’ll be rolling this system out more permanently on all servers.
Lin also explains that the studio has learned the importance of being transparent about its ban system. While Riot does not condone public naming and shaming, it’s come to a compromise. League of Legends players given a ban year code of 2500 will not be identified – unless they complain about being unfairly disciplined. If that happens, Riot will be “fully transparent” and post the chat logs that resulted in the ban.
Some players have also asked why we’ve taken such an aggressive stance when we’ve been focused on reform; well, the key here is that for most players, reform approaches are quite effective. But, for a number of players, reform attempts have been very unsuccessful which forces us to remove some of these players from League entirely.
Lin is discussing the changes on Reddit, and promises more information will come soon in the game’s official forums – including details on another system that will specifically target Leavers/AFKs.
The simple and most obvious takeaway here: Be nice, okay?