A lawsuit has been launched at Blizzard Entertainment, claiming that customers have been unfairly charged for Battle.net Authenticators, used to help protect accounts.
Last Thursday a class action lawsuit led by plaintiff Benjamin Bell was launched against Blizzard, seeking damages for “consumer fraud, unjust enrichment, negligence, breach of contract and bailment”, stating that Blizzard’s security measures are substandard, and that it “puts the onus on gamers to buy additional products or tighten security on their devices, rather than making customer accounts more secure”.
Today, Blizzard Entertainment responded to the lawsuit with a public statement, outlining the suit as “without merit and filled with patently false information.” Blizzard further explains that the Authenticators are by no means required for account security, but simply an optional added tool players have access to if they desire more security.
The statement concluded:
Many players have voiced strong approval for our security-related efforts. Blizzard deeply appreciates the outpouring of support it has received from its players related to the frivolous claims in this particular suit.
With recent security issues such as the August 2012 security breach, where hackers acquired account information for accounts throughout the US, Canada, Latin America, Australia, New Zealand and Southeast Asia and before that in May when a similar incident occurred, it will be interesting to see how this pans out, even if Blizzard claims the suit is “frivolous”.